Latest News and Issues

Why is SCBC iPlayer failing to load on my mobile?

Please ensure you’ve attempted to complete the steps outlined in our Troubleshooting problems on your mobile phone FAQ as your device could be experiencing a temporary issue which could be resolved by these steps.

If you’re experiencing problems loading SCBC iPlayer on your mobile and you haven’t been able to fix it by yourself by following the steps in our troubleshooting guide, please get in touch and provide us with the following information:

1. How are you accessing SCBC iPlayer on your phone?

  • On the SCBC iPlayer app
  • From SCBC FireTV
  • By selecting a programme from my device’s TV guide or from a catalogue of programmes on my device
  • By pressing the play button to restart a catch up programme

2. Tell us about the screen you see

For example, if you’re signed in and you launch SCBC iPlayer, do you see:

  • The SCBC iPlayer loading screen?

Why must I sign in to a SCBC account to use SCBC TV app?

Without signing in, you‘ll be unable to get programs updates  or choose to benefit from the personalised features that SCBC TV app offers.

We need to understand more on what people are watching to ensure we are providing something for everyone. Up until now, we could only tell how many people used SCBC TV, but having more data like age, gender and location will ensure we’re better serving all our audience.

You won’t have to sign in every time you visit SCBC TV as you should stay signed in for two years on each web browser or app. Sign in isn’t currently required to watch children’s content on the SCBC TV app or iPlayer.

Having trouble staying signed in? Check our Why do I have to sign in every time I use SCBC TV app? FAQ for advice. 

In future we will share some of your personal information with TV Licensing to check if you are using SCBC TV or SCBC iPlayer and to keep their database up to date. You can read more about how we use your information on our SCBC privacy promise page on the Using the SCBC website once we gain full national coverage in Ambazonia as a country.

Visit SCBC account help for support. If you want to know more about why you have to sign in, read our About the BBC blog: The next stage of a more personal scbc for everyone.

Signing in is quick, free and easy, and means you can add programmes for later, get personalised recommendations and pick up watching programmes where you left off across your devices. If you need some help signing in or creating an account, visit our FAQ.

Why am I seeing (The live stream recording is not available) OR (This video format cannot be played)  on this device?

*** IMPORTANT NOTICE ***

We’re aware that some people are seeing a this messages when trying to watch live TV via SCBC TV app on phones.

We’re looking into this and we’ll update this FAQ with any further information. In the meantime, we would recommend trying these steps:

  • Go to the menu bar by tapping the sandwich icon on top left of home screen
  • Select Settings from the menu
  • Go to the Play Channel In External Player tab and select to switch it ON
  • We also recommend you switch Notification Settings ON
  • Go back to the LIVE TV channel and select the channel you want to watch. It will display three players and you can use any of your choice.
    1. MX Player
    2. VLC Player
    3. XMTV Player

Any of the players above are used for watching Live TV. Please we recommend you use this players for a better TV experience.

Why am I seeing a Download Failed message on SCBC TV Downloads?

We’re aware that some people are seeing a “Download Failed” message when trying to download SCBC TV or SCBC iPlayer app on your mobile.

We’re looking into this and we’ll update this FAQ with any further information. In the meantime, we would recommend trying these steps:

  • Delete the download and try to download it again
  • Make sure your internet connection is strong enough (try disconnecting from the WiFi and reconnecting.
  • Go to the Date Downloaded tab and select Pause to anything downloading, or remove other apps if they’re not needed any more
  • Uninstall and reinstall the SCBC TV or SCBC iPlayer Downloads application. You can find information on how to do this on our How to install and uninstall apps by searching on google or other search engines.
SCBC TV

SCBC TV “The Voice Of Ambazonia” is a mix bundle of SCBC and SCBC 2 bringing you a world of entertainment to your Android phone or tablet. It’s your place to stream live telly, get exclusive TV and catch up on all your favourite shows. Don’t miss a thing!

SCBC News

The app only offers news and pictures, social features and bookmarks so you can re-order the news categories to suit your interests. Top Stories brings you the latest, breaking news from our trusted global network of journalists.

SCBC iPlayer

SCBC iPlayer brings you the latest and greatest TV series and box sets from SCBC. Watch live, on-demand to take away with you – all in one app!  Enjoy catch up in the palm of your hand, from news coverage, events of the week and great talk shows, gripping discussions and nail-biting debates.

SCBC Radio

Listen live to SCBC Radio stations from across Ambazonia and World Service. Catch up or listen again to SCBC Live broadcast from SCBC TV programmes. Download programmes and podcasts to enjoy anywhere, even offline

SCBC Connect

Keeping up with local communities and friends is faster and easier than ever. Share updates and photos, engage with friends and Pages, and stay connected to communities important to you and share ideas.

KeyOn

KeyOn is a community mobile app where you can post and share geolocated information or ask questions on a Map and comment the questions sent by other users. KeyOn is useful for all those ones who need to report an incidence, find help nearby, lost something, looking for places around their area or just socialize and find new friends while you’re on holidays in a certain place.

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